IMMERSED FX HYDROGRAPHICS TERMS OF SERIVCE

‚ÄčIMMERSED FX HYDROGRAPHICS SPECIALIZES IN APPLYING PRINT AND A PAINT OF HIGH END AUTOMOTIVE QUALITY TO THREE DIMENSIONAL SUBSTRATES IN ORDER TO ENHANCE A PRODUCT. ONCE THE OBJECT HAS BEEN PROCESSED, IT WILL NOT BE ABLE TO RESTORED TO THE ORIGINAL FINISH. IMMERSED FX HYDROGRAPHICS IS NOT RESPONSIBLE FOR ANY ITEM DAMAGED OR LOST DURING SHIPPING TO AND FROM THE FACILITY. UNLESS OTHERWISE STATED, THERE IS A $45.00 MINIMUM ORDER CHARGE FOR ANY DIPPED ITEM. OWNER UNDERSTANDS THAT THIS IS A WATER PROCESS AND OWNER'S ITEM AS DESCRIBED ON THIS WORK ORDER WILL BE FULLY SUBMERGED IN WATER AT OWNER'S RISK, THEREFOR IMMERSED FX HYDROGRAPHICS CANNOT BE HELD RESPONSIBLE FOR DAMAGE CAUSED BY THIS PROCESS. DUE TO THE NATURE OF SOME FILMS, STRETCHING MAY OCCUR. THIS PROCESS SHALL BE DISCUSSED PRIOR TO APPLICATION, IN WHICH IMMERSED FX SHALL NOT BE HELD RESPONSIBLE.


BILLING:

DUE TO THE CUSTOM NATURE OF OUR BUSINESS, THERE ARE STANDARD ITEMS THAT ALLOW FOR UP FRONT PRICING. HOWEVER NON-STANDARD ITEMS AND NON-VOLUME WORK IS BILLED AT 0.45 CENTS PER SQUARE INCH.


ESTIMATES:

CUSTOMERS WILL RECEIVE AN E-MAIL OR PHONE ESTIMATE FOR THE APPROXIMATE AMOUNT OF TIME AN MATERIAL REQUIRED TO COMPLETE A JOB. IF AN ITEM BEING DIPPED HAS UNUSUAL SIZE OR SHAPE THE ESTIMATE CAN VARY. ALSO, IF A SPECIAL ORDER FILM PATTERN IS CHOSEN, THE ESTIMATE MAY FLUCTUATE DUE TO SHIPPING COSTS OF FILM. WE WILL COMMUNICATE ANY OF THESE ISSUES TO YOU BEFORE WE COMPLETE ANY WORK ON YOUR ITEM. IT WILL BE AN ESTIMATE AND IS SUBJECT TO CHANGE, BASED ON ANY SPECIAL CIRCUMSTANCES THAT MAY ARISE DURING PROCESSING. IMMERSED FX WILL COMMUNICATE ANY OF THESE CIRCUMSTANCES PRIOR TO PROCESSING.


FIREARM AND ARCHERY:

DO NOT SHIP ITEMS TO US THAT ARE NOT TO BE DIPPED. DO NOT SEND ANY FIRING PARTS OR INTERNAL PARTS OF ANY GUN. TO AVOID EXTRA FEES, PLEASE MAKE SURE YOUR ITEM IS FREE OF ANY RESIDUE OR STICKERS PRIOR TO SHIPPING. IF THERE HAS BEEN TAPE, PAINT OR ANY OTHER ADHESIVE OR RUBBERIZED COATING APPLIED TO THE ITEM, WE WILL CHARGE A PRE-TREATMENT FEE FOR REMOVAL. ALL ITEMS MUST BE DISASSEMBLED AND CLEANED PRIOR TO ARRIVAL AT THE IMMERSED FX SHOP UNLESS OTHER ARRANGEMENTS HAVE BEEN MADE PRIOR TO SHIPMENT. PLEASE DO NOT SHIP ANY PARTS THAT ARE NOT GOING TO BE CUSTOMIZED. A DISASSEMBLY FEE AND A CLEANING FEE OF $60.00 PER HOUR WILL APPLY ON ITEMS NOT PROPERLY DISASSEMBLED OR CLEANED. DISASSEMBLY IS NOT AVAILABLE FOR ARCHERY EQUIPMENT. COMPLETE GUNS DO NOT INCLUDE TRIGGER GUARDS, FLOOR PLATES, BOLTS OR RAM ROD. THESE ITEMS WILL NOT BE WARRANTED. SORRY, NO SCOPES.


PAYMENT:

IMMERSED FX REQUIRES A 30% DEPOSIT PRIOR TO PROCESSING ALL ORDERS. THIS IS TO PROTECT OUR COMPANY FROM NOT RECEIVING PAYMENT AFTER THE WORK HAD BEEN COMPLETED. PAYPAL, CASH, MONEY ORDERS OR CREDIT CARD THROUGH PAYPAL INVOICE ARE ACCEPTED AND ORDER WILL BE SHIPPED ONCE REMAINING PAYMENT HAS CLEARED. THE CUSTOMER IS RESPONSIBLE FOR ALL SHIPPING COST TO AND FROM IMMERSED FY HYDROGRAPHICS. ALL BALANCES ARE DE WITHIN 10 DAYS OF NOTIFICATION OF COMPLETED WORK; OTHERWISE INTEREST WILL ACCRUE AT 1.5% PER MONTH PLUS A $2.00 PER DAY STORAGE FEE PER ITEM. ITEMS LEFT OVER 90 DAYS FROM NOTIFICATION OF COMPLETION SHALL BECOME PROPERTY OF IMMERSED FX HYDROGRAPHICS AND SUBJECT TO SALE AT OUR DISCRETION. ALL PAYMENTS ARE NON-REFUNDABLE ONCE WORK HAS BEGUN. SHOULD IMMERSED FX HAVE TO ENGAGE COUNSEL TO ENFORCE THIS AGREEMENT OR ANY OF THEIR RIGHTS HEREUNDER THEN THE OWNER OF ITEMS PROCESSED WILL BE RESPONSIBLE FOR ALL ATTORNEYS FEES AND ANY AND ALL OTHER RELATED CHARGES.


PACKAGING:

PLEASE SEND ALL PACKAGES CERTIFIED MAIL WHEN PURCHASING SHIPPING. ALL FIREARMS MUST BE SHIPPED IN PLAIN PACKAGING. DO NOT WRITE ANYWHERE ON THE BOX THAT THERE IS A FIREARM INSIDE THE PACKAGE. IMMERSED FX CANNOT BE RESPONSIBLE FOR YOUR ITEM DURING SHIPPING EITHER WAY, THEREFORE WE STRONGLY SUGGEST SHIPPING IT BY UPS AND PAYING FOR INSURANCE IN THE EVENT YOUR ITEM IS LOST OR DAMAGED IN TRANSIT.


WARRANTY:

IMMERSED FX WILL WARRANTY OUR SERVICE FOR ONE YEAR FOR ANY FAILURE THAT IS DETERMINED TO BE IMMERSED FX RESPONSIBILITY. THIS COVERS ANY PEELING OR CLEAR COAT, BASE COAT, ETC. NEGLIGENCE AND IMPROPER CARE ARE NOT CONSIDERED WARRANTY CIRCUMSTANCES.


PROCESSING TIME:

STANDARD PROCESSING TIME FOR COMPLETION OF A JOB IS FOUR WEEKS. CUSTOM WORK COMPLETION TIMES MAY VARY. YOU WILL BE CONTACTED REGARDING EXPECTED COMPLETION DATES. PLEASE NOTE THAT 4 WEEKS DOES NOT INCLUDE SHIPPING TIME TO OR FROM OUR LOCATION. PLEASE REFRAIN FROM MAKING INQUIRES RELATING TO PRODUCT STATUS BEFORE THIS TIME PERIOD. IMMERSED FX CONTACTS THE CUSTOMERS THE DAY THEIR WORK IS COMPLETE TO COLLECT PAYMENT BEFORE RETURN SHIPPING THE ITEM. IF PRE-PAYMENT HAS BEEN MADE, WE WILL INFORM THE CUSTOMER OF COMPLETION WHEN THEIR PRODUCT SHIPS.


EXPEDITED SERVICE:

IT IS RARE THAT A PRODUCT CAN BE PROCESSED EARLIER THAT THE STANDARD FOUR WEEKS DUE TO PAINT CURE TIMES. REQUESTS FOR EXPEDITED SERVICE ARE SUBJECT TO ADDITIONAL FEES THAT WILL BE DETERMINED ON A CASE BY CASE BASIS.


BY CHECKING THE BOX ON THE ORDER FORM PAGE, YOU ABSOLVE IMMERSED FX HYDROGRAPHICS AND ALL ITS EMPLOYEES FROM RESPONSIBILITY FOR ACTS BEYOND OUR CONTROL INCLUDING BUT NOT LIMITED TO ACTS OF GOD, FIRE, THEFT, POWER OUTAGES, EQUIPMENT FAILURES, MATERIAL FAILURES, ETC. A DEPOSIT RECEIVED BY IMMERSED FX HYDROGRAPHICS WILL HAVE THE SAME AFFECT AND MEANING AS CHECKING THE BOX